1. One-time payments, no automatic renewal
All plans are one-time payments in USD for 1 month of access. There is no subscription and no automatic renewal, so you will never be charged again unless you place a new order.
2. 14-day money-back guarantee
If you are not satisfied with SmartCodeFixer for any reason, ask for a refund within 14 days of your purchase and we will refund the full amount. No questions asked and no deduction for the time you used the service.
3. We also refund in full when
- you were charged twice or by mistake for the same order;
- we could not deliver access to your dashboard (see our Delivery Policy);
- the service was unavailable through our fault for more than 72 hours in a row during your access period.
4. After 14 days
After 14 days, payments are not refundable, except in the cases in section 3, where the service was not provided with reasonable care and skill or did not match its description, or where the law otherwise requires a refund.
5. Your statutory rights
If you are a consumer in the UK or the EU, you have a legal right to cancel a contract for digital services within 14 days. Our 14-day money-back guarantee gives you a full refund in that period, without any deduction for use of the service. Under the Consumer Rights Act 2015 the service must be provided with reasonable care and skill and as described; if it is not, we will put it right or give you an appropriate refund. Nothing in this policy affects your statutory rights.
6. How to request a refund
- Email info@smartcodefixer.com from the email address you used at checkout.
- Include the plan name and the date of purchase.
- We reply within one business day.
- Approved refunds go back to your original payment method through Airwallex within 14 days. Your card issuer may take a few more days to show the credit.
7. Payment problems
If something looks wrong with a payment, please contact us first at info@smartcodefixer.com. We can usually sort it out faster than a dispute with your bank. See also our Terms of Service.